Tracking in in Exeter
You can keep track of your item until it arrives at its destination using the post office website tool.
When sending an item with the Royal Post Office, always ensure you keep your receipt with reference number, this way you can localize your package at all times.
Where can you find this number?
The reference number is always printed in your receipt. This reference contains between 9 and 27 numbers and it allows you to localize your packages along the way into its destination.
In case you have lost your receipt, you will be allowed to use other personal details to try to locate your item by calling the post office, but the online tracking system won't be available.
Depending on the status of the package, there will be different messages you may observe:
- "We are expecting it" - This means that your item is still in the sender's possession and ready to be picked up.
- "We've got it" - This means that your item is at the Post Office ready to be handled.
- "Your item was posted at the Royal Mail customer service mail" - This message means that your item is in the Royal Post office network and it will include a location.
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- When your item is on its way. - "In transit" (It will include a location.)
- "Pending" - This message means that there are possible pending payments or steps to complete before to complete the delivery.
- Once your package is at the local post office near your district. - "Ready for delivery"
- "Your item was delivered " - The item has been delivered to its destination.
- If your item will be delivered on the next working day. - "Retention item"
- "We could not retrieve your details" - This message will appear when system issues occur. Try again later.
- If the item has been collected from the local post office. - "Collected"
This website is privately owned and is not affiliated with the Post Office. Remember that we are never going to solicit any personal information, ID or credentials. Official Post Office website: https://www.postoffice.co.uk/